Refund and Returns Policy

Last Updated: November 9, 2025

Introduction

At Blossomsparkle, we are committed to delivering exceptional service across all our offerings. This Refund and Returns Policy outlines the terms and conditions for cancellations, refunds, and modifications to our travel management, logistics, event consultation, and training and development services.

We encourage all clients to carefully review this policy before engaging our services.

General Principles

Our Commitment

  • Structured Delivery, Zero Disappointments – We strive to meet all commitments as outlined in our service agreements
  • Customer-Centric Approach – We handle each request with care and consideration
  • Transparency – All refund terms are clearly communicated at the time of booking

Non-Refundable Fees

The following are generally non-refundable:

  • Service fees and consultation charges
  • Third-party fees (visa application fees, government taxes, customs duties)
  • Processing and administrative fees
  • Deposit amounts as specified in service contracts

Travel Management Services

Flight Bookings

Cancellations Made 30+ Days Before Departure:

  • Full refund minus service fees and airline cancellation charges
  • Refund processing time: 14-21 business days

Cancellations Made 15-29 Days Before Departure:

  • Refund of 50% of the booking amount minus service fees and airline charges
  • Subject to airline cancellation policies

Cancellations Made Less Than 15 Days Before Departure:

  • Refund subject to airline policies (typically non-refundable)
  • Service fees are non-refundable
  • We will assist in obtaining airline credits where available

No-Show or Same-Day Cancellations:

  • No refund available
  • Subject to airline penalties and forfeitures

Hotel and Accommodation Bookings

Cancellations Made 14+ Days Before Check-In:

  • Full refund minus service fees
  • Subject to hotel cancellation policies

Cancellations Made 7-13 Days Before Check-In:

  • Refund of 50% minus service fees
  • Subject to hotel cancellation policies

Cancellations Made Less Than 7 Days Before Check-In:

  • Generally non-refundable
  • We will negotiate with hotel partners on your behalf

Early Check-Out:

  • No refund for unused nights
  • Subject to hotel policies

Visa Assistance Services

Visa Application Fees:

  • Government visa fees are non-refundable under all circumstances
  • Visa rejection does not qualify for a refund of government fees

Our Service Fees:

  • Non-refundable once application process has commenced
  • Full refund if we cancel the service before commencement

Travel Packages

Cancellations Made 45+ Days Before Departure:

  • Refund of 80% of total package cost
  • All third-party penalties apply

Cancellations Made 30-44 Days Before Departure:

  • Refund of 50% of total package cost
  • All third-party penalties apply

Cancellations Made Less Than 30 Days Before Departure:

  • No refund available
  • Third-party credits may be applicable

Modifications

  • Changes to travel dates, destinations, or passenger details: Subject to availability and change fees
  • Modification fees start at 10% of booking value plus supplier charges
  • Changes within 7 days of departure may not be possible

Logistics Services

Shipment Cancellations

Before Pickup:

  • Full refund minus 10% processing fee
  • Must be requested at least 24 hours before scheduled pickup

After Pickup but Before Departure:

  • Refund of 50% of shipping costs
  • Return shipping charges apply

After Shipment Departure:

  • No refund available
  • We can assist with shipment rerouting (additional charges apply)

Lost or Damaged Shipments

Our Liability:

  • We provide compensation up to the declared value of goods
  • Maximum liability as per international shipping conventions
  • Claims must be filed within 30 days of delivery/expected delivery date
  • Proof of value and damage documentation required

Insurance:

  • Comprehensive shipping insurance available at additional cost
  • Highly recommended for high-value or fragile items
  • Insurance claims processed according to insurer’s terms

Delivery Delays

Delays Due to Our Error:

  • Partial refund of shipping costs (amount varies by delay duration)
  • No compensation for consequential losses

Delays Due to External Factors:

  • No refund for delays caused by customs, weather, natural disasters, or force majeure
  • We provide real-time tracking updates and support throughout

Wrong Delivery Address

Client Error:

  • Rerouting fees apply
  • No refund of original shipping costs

Our Error:

  • Full refund or free rerouting at our expense

Event Consultation Services

Cancellations

More Than 90 Days Before Event:

  • Refund of 70% of consultation fees
  • All deposits for venues and vendors are non-refundable

60-89 Days Before Event:

  • Refund of 40% of consultation fees
  • Vendor deposits forfeited

30-59 Days Before Event:

  • Refund of 20% of consultation fees
  • All vendor commitments must be honored

Less Than 30 Days Before Event:

  • No refund available
  • Client remains liable for vendor contracts

Service Modifications

Scope Changes:

  • Changes to event scope may incur additional fees or result in partial refunds
  • Must be requested in writing and approved by both parties

Force Majeure

Event Cancellation Due to Unforeseeable Circumstances:

  • We will work with vendors to minimize losses
  • Refund available after deducting non-recoverable vendor costs
  • Documentation of force majeure event required

Training and Development Services

Workshop and Bootcamp Cancellations

By Participant – More Than 21 Days Before Start:

  • Full refund minus 15% administrative fee
  • Transfer to another participant allowed at no charge

By Participant – 8-21 Days Before Start:

  • Refund of 50% of training fees
  • One-time transfer allowed with 10% fee

By Participant – Less Than 8 Days Before Start:

  • No refund available
  • Transfer to future session allowed (subject to availability and 25% transfer fee)

By Blossomsparkle:

  • Full refund of all fees paid
  • Alternative dates offered
  • Reimbursement of reasonable travel costs if event cancelled less than 14 days prior

E-Learning Programs

Within 7 Days of Purchase (Before Course Commencement):

  • Full refund if no content has been accessed
  • No refund if course materials have been accessed

After Course Commencement:

  • No refund available
  • Content access continues for duration specified in agreement

Certification Programs

Program Fees:

  • Non-refundable once program has commenced
  • Refund available only if participant withdraws before first session

Examination Fees:

  • Non-refundable once exam has been scheduled
  • One-time rescheduling allowed with 20% fee

Certification Non-Achievement:

  • No refund if participant fails to meet certification requirements
  • Retake options available at additional cost

Corporate Contracts

Custom Agreements

  • Refund and cancellation terms for corporate clients are outlined in individual service agreements
  • May differ from standard policy based on contract volume and duration
  • Early termination clauses apply as specified in contracts

Force Majeure and Exceptional Circumstances

We are not liable for refunds or compensation when services cannot be delivered due to:

  • Natural disasters, pandemics, or public health emergencies
  • War, terrorism, or civil unrest
  • Government restrictions or travel bans
  • Strikes or labor disputes
  • Acts of God or other unforeseeable circumstances beyond our control

In such cases, we will:

  • Work diligently to provide alternative solutions
  • Assist in rescheduling services
  • Coordinate with third-party providers for credits or vouchers

Refund Processing

Timeline

  • Approved refunds are processed within 14-30 business days
  • Refund method matches original payment method
  • International refunds may take longer due to banking processes

Currency Fluctuations

  • Refunds are issued in the original currency paid
  • Exchange rate variations between booking and refund are borne by the client

Documentation

All refund requests must include:

  • Original booking reference number
  • Proof of payment
  • Reason for cancellation/refund request
  • Supporting documentation where applicable

How to Request a Refund

Step 1: Contact us as soon as possible via:

  • Email: [To be provided]
  • Phone: [To be provided]
  • Online portal: [To be provided]

Step 2: Provide all required documentation

Step 3: Our team will review your request within 5 business days

Step 4: You will receive a written response with refund decision and timeline

Step 5: Approved refunds are processed according to the timeline above

Disputes and Complaints

If you are dissatisfied with a refund decision:

  1. Internal Review: Request a review by our customer service manager
  2. Escalation: Escalate to senior management within 14 days
  3. Alternative Dispute Resolution: We encourage mediation before legal action
  4. Legal Recourse: Disputes are subject to the jurisdiction of Nigerian courts

Policy Modifications

Blossomsparkle reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. The “Last Updated” date indicates the most recent revision.

Bookings made before policy changes are subject to the terms in effect at the time of booking.

Contact Information

For refund requests, questions, or concerns:

Blossomsparkle
Location: Calabar, Nigeria
Website: [To be provided]
Phone: [To be provided]
Email: [To be provided]

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM WAT

We Blossom, You Sparkle – Your satisfaction is our priority, and we are committed to handling every request fairly and transparently.